Privacy Policy

1. Purpose

Grind Pilates Co is committed to protecting your privacy. We respect the privacy and confidentiality of the information provided by our users and adhere to Australian Privacy Law. We collect information to conduct our business operations and provide you with our services and communications.

Information about you is only collected when knowingly and voluntarily submitted, and will not be sold or shared with third parties except as set out in this policy. By providing your information to us, you consent to the collection, use, and disclosure practices described below.

2. Definitions

• Australian Privacy Law means the Privacy Act 1988 (Cth) and the Privacy and Data Protection Act 2014 (Vic).
• Grind Pilates Co means Grind Performance Pty Ltd (ABN 88 652 578 740).
• Personal Information means data that identifies or could reasonably identify an individual.
• Sensitive Information means information about race, sexual orientation, political opinions, health, criminal records, and similar categories.
• User means any person who engages with Grind Pilates Co through our studios, website, app, or other channels.
• Website means www.grindpilatesco.com.

3. Information We Collect

We collect information through fair and lawful means. The types of information we may collect include:

• Contact details (name, address, email address, phone number)
• Date of birth and gender
• Payment and billing information
• Government-issued identification (driver's licence, passport) where required
• Employment history and qualifications (for trainer applications)
• Working with children checks and police checks (where applicable)
• Digital images and media
• Health information relevant to your participation in our classes

Where reasonably necessary, we may also collect Sensitive Information. Sensitive information is afforded a higher standard of protection under Australian Privacy Law, and your consent is obtained at the time of submission.

How We Collect Information

Information is collected through order forms, website visits, the Hapana app, phone and in-person communications, and written correspondence.

4. Use and Disclosure of Information

We use your information for the following purposes:

• Providing and managing our studio services and online platform
• Processing bookings, payments, and membership accounts
• Client support and communications
• Marketing and promotional activities (with your consent)
• Website administration and improvement
• Protecting our rights, property, and safety — and the safety of our clients
• Complying with legal obligations

Grind Pilates Co does not and will not sell or deal in your personal information. We will not share your information with third parties except where required to deliver our services (such as payment processors and booking platforms) or where required by law.

In the event of a business ownership change, your information may be disclosed to prospective purchasers under a confidentiality agreement.

5. Data Storage

Your information is stored on secure databases located within Australia and potentially overseas. If you are not comfortable with your information being stored or processed outside Australia, please do not submit it to us.

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure.

6. Accessing and Updating Your Information

You have the right to access, update, and correct the personal information we hold about you. To request access or to make a correction, please contact our client services team. We will action reasonable corrections within a timely manner.

7. Cookies

Our website uses cookies — small text files placed on your device — to enable website functionality, remember your preferences, and compile aggregated usage statistics. Cookies do not personally identify you.

You can control and delete cookies through your browser settings. For more information, visit aboutcookies.org. Please note that restricting cookies may affect the functionality of certain parts of our website.

8. Changes to This Policy

This privacy policy is subject to change at Grind Pilates Co's discretion. Any modifications will take effect immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Complaints & Further Information

If you have any questions, concerns, or complaints about how your personal information is handled, please contact our client services team at info@grindpilatesco.com.

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.